Contacting support

Sometimes the help articles don't quite cover what you need. For everything else, our support team is one click away.

How to reach us

There's a Support link in the sidebar (look near the bottom). Clicking it opens the Help & Support dialog with a topic dropdown and a message box. Pick the topic that fits best, describe what's going on under How can we help?, and press Submit Request.

Topic dropdown

Picking the right topic helps your message reach the right person faster. The choices are:

• Account & Sign-in
• Profile & Personal Info
• Events & RSVP
• Training & Onboarding
• Messages & Inbox
• Safety Concerns
• Technical Issue
• Other / General

If none fit, Other / General is fine — we'll route it.

What to include

• A short description of what you're trying to do.
• What happened instead.
• What you've already tried.

The message box doesn't accept image attachments or drag-and- drop right now. If a screenshot would really help, mention that in your message and we'll follow up by email to collect it.

After you submit

You'll see a Request Submitted confirmation with a Ticket Reference number. A confirmation email goes out to the address on your account at the same time. Hang on to that ticket reference if you need to follow up.

How long until I hear back

Usually within one business day. Urgent safety matters get priority and are typically answered the same day.

Response by email

Our reply comes by email to the address on your account. Support/help conversation emails are monitored. If the email says "To reply to this support conversation," you can answer it from your email program and your reply stays with the conversation.

If a support email says replies reach our support team but will not update the ticket page automatically, your reply still reaches us, but you should open the ticket when you want the reply to appear in the conversation thread.

This is different from no-reply transactional emails. If an email comes from noreply@forever-canadian.ca or ends with "Do not reply to this email," use the button or link in that email instead.

If you'd rather we didn't reply by email, mention that in your message and we'll find another way.

Help articles open this form too

In the help center, the No, this didn't help button at the bottom of every article opens this same dialog with the article URL already added, so we know what you were reading.

In an emergency

For an urgent safety concern, call your local emergency services first. The site's support team isn't a substitute for emergency response.