Signing in to your account

Forever Canadian uses passwordless sign-in. You can use an email link or a five-digit code sent to the Canadian mobile number saved on your account.

Choose email or text message

Go to the welcome page and select Sign In to My Account. In the sign-in box, choose Sign in by email or Sign in by text message.

Sign in by email

Choose Sign in by email, enter your address in Email address, and select Send me a sign-in link. The Check your email screen appears whether or not that address is on file.

If the message arrives, open it and select the Sign In button. If it does not arrive after a minute or two, check your spam or junk folder. You can use Resend sign-in link or Try a different email from the same screen.

Sign in by text message

Choose Sign in by text message, enter the primary Canadian number saved on your account in Mobile number, and select Text me a sign-in code.

The Enter your code screen always appears and shows the number you entered. If that number matches exactly one active account, a five-digit code is sent. The screen starts a five-minute Code expires in 5:00 countdown. Enter the code in 5-digit code, then select Verify and sign in.

The resend button starts as Resend code in 60s. When the wait ends, it becomes Resend code. A resend creates a fresh five-minute code, so use only the newest message. If you entered the wrong number, select Wrong number? Go back.

Ask for sign-in help

Select Having trouble signing in? from any email or text-message step. The recovery form asks for First name, Last name, Team account email, and How can we help?. Select Send recovery request after describing the problem. The confirmation says the team received your request and will follow up by email.